“I would recommend Journey Map Operations to anyone who wants to build End-to-End visibility of Customer Experience, break silos and unite their organization around customers and users. Marc gives lots of practical recommendations as well as strong inspirations. Make sure you do ask questions as Q&A is something I have found particularly amazing in this very hands-on course.”

“The Customer Journey Ops course with Marc is a great opportunity to learn and practice how you can build, connect and manage your customer journeys in a way that's relevant and useful for your organization. Marc provides theoretical grounds along with his insights and examples from different industries that help you and your team to build a clear repository of journeys that can be linked together and introduced into a journey mapping software tool as a single source of truth. This is a course that will help you build a foundation for a systematic approach to managing and designing better customer experiences across your organization.”

“Work in CX/EX or UX and manage Journey Ops in your org and need to have all of your E2E Journey experiences shareable on different layers of management and leadership within the org, maintain and score your growth opportunities, make quick on-the-fly adjustments to all touch-points for optimal product and service delivery. It might be an excellent tool for you.”